<table class="provenance-header" style="border: 0; border-collapse: collapse; margin: 0 0 16px 0; width: 100%;">
<tr style="border: 0;">
<td style="border: 0; vertical-align: top; padding: 0 24px 0 0;">

> **Source:** [https://faq.remarkbox.com/e37a4f5f-0033-11f1-ac74-040140774501](https://faq.remarkbox.com/e37a4f5f-0033-11f1-ac74-040140774501)  
> **Snapshot:** 2026-06-12T01:14:23Z  
> **Generator:** Remarkbox `50b9d1e`  
>
> *This is a subthread snapshot. The living document lives at the source URI above — it may have been edited, extended, or replied-to since.*

</td>
<td style="border: 0; vertical-align: top; width: 200px; text-align: right;">

![Scan for living source](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAJQAAACUAQAAAABdRz15AAABM0lEQVR42s1WwQ3DQAhDXYD9t/QG1Dbtq59K5pFLpNzlYWEw5mp+FupR/6qqgZ6uwR5e9bv+/VfTwxeN1qtDileC4dPgju8JXqH0PcLTB1wneEwZ2bIyKkqev1qiuw7qqyVYc7WG0vwxpAL5qizVKR6xBhhhUc+I60E0EVVtZ7skxOtSJxKRAUo5eXwtykwdYbUL9QLznA9wrBdxlbHIEtQdaXwCHDsWNtRUf1qUn+IstVxeX3M25Yv8yVbIum3XHfOVRlTd/oSXx0cRw0gijbwe476lnQo2nx+2FkmFtdE+14udvm2BczA/sI0LWaGI5/7s2Suvd7T5/JBodljm/uf5Rq4W3+R+7/nr3GkuHejPLFd/Pp3cN+RXMpgDv/LsgO8wvipc3A++V0CSngP9Pfe++wZp2FzhKwcvXgAAAABJRU5ErkJggg==)

</td>
</tr>
</table>

We tracked this down to a case-sensitivity bug. If your site is accessed
as `Example.com` vs `example.com`, Remarkbox was treating those as two
completely separate namespaces \-- so you\'d see someone else\'s
comments, or none at all.

This is the same class of bug we fixed earlier with duplicate email
accounts. Namespace names and page URLs are now normalized to lowercase,
so capitalization differences no longer create phantom namespaces.

If you\'re still seeing unexpected comments, let us know your domain and
we can check if there are duplicate namespaces that need merging.

Full details:
[https://git.unturf.com/engineering/remarkbox/remarkbox/-/blob/main/docs/tickets/1.md](https://git.unturf.com/engineering/remarkbox/remarkbox/-/blob/main/docs/tickets/1.md){rel="nofollow"
target="_blank"}


---

**Source:** [https://faq.remarkbox.com/e37a4f5f-0033-11f1-ac74-040140774501](https://faq.remarkbox.com/e37a4f5f-0033-11f1-ac74-040140774501)  
**Snapshot:** 2026-06-12T01:14:23Z  
**Generator:** Remarkbox `50b9d1e`
