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Why is my comment unverified?
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.. raw:: html
If you are not logged in when you leave a comment, your comment will
appear ``unverified`` until you verify it.
To verify, look for an email from ``no-reply@remarkbox.com`` with the
subject ``Verification Code``.
Once you have verified your email address, you earn the ability to
``verify``, ``edit`` or ``delete`` any of your comments!
7hjTTWpY — `Jul 09, 2019 09:29 am `__
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Doesn't work. I'm clicking the link, and it opens a page and then
redirects me to my comment, still "unverified".
russell — `Jul 09, 2019 12:00 pm `__
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You have to click the link using the same browser. Some email clients
try to act smart and open web pages using an internal browser.
Also, If you click the link and log in, you should have the ability to
manually verify the comment.
Let me know if this helps you.
devilgate — `Apr 28, 2020 08:34 am `__
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I'm getting the same problem. I've set up my own account fine, but when
I try a test comment with another email, clicking the link (or pasting
it) just takes me back to the post with the comment, still unverified.
See here: https://devilgate.org/blog/2020/04/25/repairability-is-good/.
The "This is a comment from someone else" is me using another email
address.
russell — `Apr 28, 2020 09:03 am `__
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Once logged in you should be able to verify unless you accidentally used
the wrong email address.
You may need to use a separate browser (or private/incognito mode) since
we use cookies to track the authenticated user. A user is able to verify
(or deny/disable) all comments attributed to their email address.
Try going to ``https://my.remarkbox.com/u/`` to view all
comments from a user. Try replacing ```` with the unverified
user's display name.
For example, your comments for your main user are here:
- https://my.remarkbox.com/u/devilgate
devilgate — `Apr 29, 2020 10:06 am `__
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
Thanks, Russell, that was helpful. I tried a private browsing window,
but it still took me back to the blog post without giving me the chance
to verify. However, I realised the URL has a parameter forcing the
return to the post. I removed that part, and I was able to get to the
user page and verify the comment.
This seems like a bug. The URL that was emailed to me was:
.. container::
::
https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn&return-to=https://devilgate.org/blog/2020/04/25/repairability-is-good/#516d23dd-8949-11ea-93a8-040140774501
And I edited it to:
.. container::
::
https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn
Until I did that, I had no chance to see what username had been
allocated for the test email address, so no way I can see of getting to
anything useful on this site.
devilgate — `Apr 30, 2020 05:02 pm `__
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
I posted another reply yesterday, but it doesn't seem to appear here. I
can see it on my profile, though, so I'm not quite sure what's
happening. Anyway, what I said is this:
Thanks, Russell, that was helpful. I tried a private browsing window,
but it still took me back to the blog post without giving me the chance
to verify. However, I realised the URL has a parameter forcing the
return to the post. I removed that part, and I was able to get to the
user page and verify the comment.
This seems like a bug. The URL that was emailed to me was:
.. container::
::
https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn&return-to=https://devilgate.org/blog/2020/04/25/repairability-is-good/#516d23dd-8949-11ea-93a8-040140774501
And I edited it to:
.. container::
::
https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn
Until I did that, I had no chance to see what username had been
allocated for the test email address, so no way I can see of getting to
anything useful on this site.
russell — `Apr 30, 2020 07:18 pm `__
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Hey Devilgate,
Sorry about that.
Your comments are safe! Currently Remarkbox isn't rendering a
"``load more``" button so, which means all comments past a certain
"depth" (I think 4) are hidden from view.
For the moment I have enabled ``Grouped Conversation`` mode for the
``faq.remarkbox.com`` Namespace so that I can see your comment.
In the meantime, I agree this is a bug, any issue in the sign up flow is
a defect of the sign up flow.
If you have any recommendations on how to fix this flow please let me
know!
devilgate — `May 04, 2020 01:55 pm `__
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
No problem, Russell, I thought it might be something like that.
If you could make it send the URL in the form that I got to work, I
think that would be a start. That is, remove the part starting
``&return-to=``.
On the other hand, the intent of that parameter is no doubt so that the
user can get back to the comment after verifying, so removing it might
be a problem. Keeping that parameter in, but presenting the verification
option before acting on it would be the ideal, I suppose.
SirShanksalot — `Jul 12, 2020 10:20 pm `__
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
Just noting this is still an ongoing issue. Thanks to devilgate's tip,
the workaround of truncating the variables from your URI works fine.
petermaurer — `Sep 18, 2020 03:14 am `__
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Here's another confirmation that at least for a new user (!) like me,
the emailed confirmation link does not work. You get redirected to the
original post without ever being given the chance to interact with your
comment, or your newly created Remarkbox account. And you don't know
your (random) user name at that stage, so you can't manually log in
either.
That said, devilgate's URL editing trick worked for me. Thank you!
(If you're still looking for recommendations on how to work around this,
how about you just mirror devilgate's workaround and drop the
"return-to" parameter from your confirmation emails?)
WGCgzm9y — `Jul 31, 2022 03:19 pm `__
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Ditto. This does not work. And of course I want to delete my comment
because I'm stupid and didn't realize I was only posting to a thread. I
thought it was going to customer service.
paulpalinkas — `Aug 26, 2020 01:37 pm `__
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I’m still unable to change my name or get verified even when I truncate
the URL. (Edit: I was able to get my comment on your site to update, but
the other comment I made is still unverified.)
pathos — `Nov 20, 2021 08:39 am `__
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Hi, Russell. I'd like you to consider your email verification. I've
tried many things and turned off most of the privacy Settings in my
browser, but I still can't verify email.
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| **Source:**
https://faq.remarkbox.com/350c1c2e-a061-11e9-9ef7-040140774501/why-is-my-comment-unverified
| **Snapshot:** 2026-07-16T17:24:12Z
| **Generator:** Remarkbox ``dba4024``