Why is my comment unverified?

Russell 1y, 149d ago [edited]

If you are not logged in when you leave a comment, your comment will appear unverified until you verify it.

To verify, look for an email from no-reply@remarkbox.com with the subject Magic sign-in link.

Once you have verified your email address, you earn the ability to verify, edit or delete any of your comments!

What's next? verify your email address for reply notifications!

unverified 1y, 147d ago

Doesn't work. I'm clicking the link, and it opens a page and then redirects me to my comment, still "unverified".

remark link

What's next? verify your email address for reply notifications!

Russell 1y, 146d ago [edited]

You have to click the link using the same browser. Some email clients try to act smart and open web pages using an internal browser.

Also, If you click the link and log in, you should have the ability to manually verify the comment.

Let me know if this helps you.

What's next? verify your email address for reply notifications!

devilgate 218d, 1h ago

I'm getting the same problem. I've set up my own account fine, but when I try a test comment with another email, clicking the link (or pasting it) just takes me back to the post with the comment, still unverified.

See here: https://devilgate.org/blog/2020/04/25/repairability-is-good/. The "This is a comment from someone else" is me using another email address.

What's next? verify your email address for reply notifications!

Russell 218d, 1h ago [edited]

Once logged in you should be able to verify unless you accidentally used the wrong email address.

You may need to use a separate browser (or private/incognito mode) since we use cookies to track the authenticated user. A user is able to verify (or deny/disable) all comments attributed to their email address.

Try going to https://my.remarkbox.com/u/<username> to view all comments from a user. Try replacing <username> with the unverified user's display name.

For example, your comments for your main user are here:

What's next? verify your email address for reply notifications!

devilgate 217d, 25m ago

Thanks, Russell, that was helpful. I tried a private browsing window, but it still took me back to the blog post without giving me the chance to verify. However, I realised the URL has a parameter forcing the return to the post. I removed that part, and I was able to get to the user page and verify the comment.

This seems like a bug. The URL that was emailed to me was:

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn&return-to=https://devilgate.org/blog/2020/04/25/repairability-is-good/#516d23dd-8949-11ea-93a8-040140774501

And I edited it to:

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn

Until I did that, I had no chance to see what username had been allocated for the test email address, so no way I can see of getting to anything useful on this site.

What's next? verify your email address for reply notifications!

devilgate 215d, 17h ago

I posted another reply yesterday, but it doesn't seem to appear here. I can see it on my profile, though, so I'm not quite sure what's happening. Anyway, what I said is this:

Thanks, Russell, that was helpful. I tried a private browsing window, but it still took me back to the blog post without giving me the chance to verify. However, I realised the URL has a parameter forcing the return to the post. I removed that part, and I was able to get to the user page and verify the comment.

This seems like a bug. The URL that was emailed to me was:

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn&return-to=https://devilgate.org/blog/2020/04/25/repairability-is-good/#516d23dd-8949-11ea-93a8-040140774501

And I edited it to:

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn

Until I did that, I had no chance to see what username had been allocated for the test email address, so no way I can see of getting to anything useful on this site.

What's next? verify your email address for reply notifications!

Russell 215d, 15h ago [edited]

Hey Devilgate,

Sorry about that.

Your comments are safe! Currently Remarkbox isn't rendering a "load more" button so, which means all comments past a certain "depth" (I think 4) are hidden from view.

For the moment I have enabled Grouped Conversation mode for the faq.remarkbox.com Namespace so that I can see your comment.

In the meantime, I agree this is a bug, any issue in the sign up flow is a defect of the sign up flow.

If you have any recommendations on how to fix this flow please let me know!

What's next? verify your email address for reply notifications!

devilgate 211d, 20h ago

No problem, Russell, I thought it might be something like that.

If you could make it send the URL in the form that I got to work, I think that would be a start. That is, remove the part starting &return-to=.

On the other hand, the intent of that parameter is no doubt so that the user can get back to the comment after verifying, so removing it might be a problem. Keeping that parameter in, but presenting the verification option before acting on it would be the ideal, I suppose.

What's next? verify your email address for reply notifications!

SirShanksalot 142d, 12h ago

Just noting this is still an ongoing issue. Thanks to devilgate's tip, the workaround of truncating the variables from your URI works fine.

What's next? verify your email address for reply notifications!

petermaurer 75d, 7h ago [edited]

Here's another confirmation that at least for a new user (!) like me, the emailed confirmation link does not work. You get redirected to the original post without ever being given the chance to interact with your comment, or your newly created Remarkbox account. And you don't know your (random) user name at that stage, so you can't manually log in either.

That said, devilgate's URL editing trick worked for me. Thank you!

(If you're still looking for recommendations on how to work around this, how about you just mirror devilgate's workaround and drop the "return-to" parameter from your confirmation emails?)

What's next? verify your email address for reply notifications!

paulpalinkas 97d, 20h ago [edited]

I’m still unable to change my name or get verified even when I truncate the URL. (Edit: I was able to get my comment on your site to update, but the other comment I made is still unverified.)

What's next? verify your email address for reply notifications!