Thread bbe0a884

You have to click the link using the same browser. Some email clients try to act smart and open web pages using an internal browser.

Also, If you click the link and log in, you should have the ability to manually verify the comment.

devilgate — Apr 28, 2020 08:34 am

I'm getting the same problem. I've set up my own account fine, but when I try a test comment with another email, clicking the link (or pasting it) just takes me back to the post with the comment, still unverified.

russell — Apr 28, 2020 09:03 am

Once logged in you should be able to verify unless you accidentally used the wrong email address.

You may need to use a separate browser (or private/incognito mode) since we use cookies to track the authenticated user. A user is able to verify (or deny/disable) all comments attributed to their email address.

Try going to https://my.remarkbox.com/u/<username> to view all comments from a user. Try replacing <username> with the unverified user's display name.

devilgate — Apr 29, 2020 10:06 am

Thanks, Russell, that was helpful. I tried a private browsing window, but it still took me back to the blog post without giving me the chance to verify. However, I realised the URL has a parameter forcing the return to the post. I removed that part, and I was able to get to the user page and verify the comment.

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn&return-to=https://devilgate.org/blog/2020/04/25/repairability-is-good/#516d23dd-8949-11ea-93a8-040140774501

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn

Until I did that, I had no chance to see what username had been allocated for the test email address, so no way I can see of getting to anything useful on this site.

devilgate — Apr 30, 2020 05:02 pm

I posted another reply yesterday, but it doesn't seem to appear here. I can see it on my profile, though, so I'm not quite sure what's happening. Anyway, what I said is this:

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn&return-to=https://devilgate.org/blog/2020/04/25/repairability-is-good/#516d23dd-8949-11ea-93a8-040140774501

https://my.remarkbox.com/join-or-log-in?email=martin%40tinlion.software&raw-otp=qUpv3IjKNr3MF9LiEI5cYohU3H79zEZn

Until I did that, I had no chance to see what username had been allocated for the test email address, so no way I can see of getting to anything useful on this site.

russell — Apr 30, 2020 07:18 pm

Your comments are safe! Currently Remarkbox isn't rendering a "load more" button so, which means all comments past a certain "depth" (I think 4) are hidden from view.

For the moment I have enabled Grouped Conversation mode for the faq.remarkbox.com Namespace so that I can see your comment.

In the meantime, I agree this is a bug, any issue in the sign up flow is a defect of the sign up flow.

devilgate — May 04, 2020 01:55 pm

If you could make it send the URL in the form that I got to work, I think that would be a start. That is, remove the part starting &return-to=.

On the other hand, the intent of that parameter is no doubt so that the user can get back to the comment after verifying, so removing it might be a problem. Keeping that parameter in, but presenting the verification option before acting on it would be the ideal, I suppose.

SirShanksalot — Jul 12, 2020 10:20 pm

Just noting this is still an ongoing issue. Thanks to devilgate's tip, the workaround of truncating the variables from your URI works fine.